Clay Wash

Q1Can Clay Wash remove makeup?

We recommend washing QuSome NanoOff Cleansing to remove makeup covering the skin such as mineral and/or powder foundation.

Q2 According to other skincare companies, washing with foam is recommended. Which is more gentle to the skin, Clay Wash or foam?

Other face washes that create a lot of foam uses a lot of surfactant in their products. It dose wash away bacteria and dirt but it also washes away your bodies natural oils, disturbing the skins turn over rate. By washing off your natural oils, you may become more prone to dry and sensitive skin causing more problems in the future. Clay Wash dose not use any ingredients that create foam. Clay Wash leaves behind the natural oils and can be used for delicate skin.

QuSome Lotion

Q1 When comparing the conventional QuSome® to the Charged QuSome®, which is better?

Both technologies are gentle and effective, the emphasis between the two are in different areas. QuSome® has the ability to deliver essential ingredients to the depth of the skin. Charged QuSome® can pentrate more rapidly through the first barrier layer while still focuses on the barrier layer for a long peroid of time. As effective drug delivery system, both can be used to penetrate to the depths of the skin.

Q2 Can it be used for acne scars and craters too?

QuSome Lotion is designed to be used on any type of skin. If you have acne, first please try our Clay Lotion on the acne to promote moisture and hydration. Once the acne inflammation has calmed down, try using QuSome Lotion on sunspots, wrinkles, sagging skin, pores and dry areas because QuSome Lotion is also formulated to target those areas.

Q3 Can it be used on sensitive skin?

QuSome Lotion is designed to swiftly supply moisture, also to better the overall condition of your skin and to prevent any further skin troubles. Although depending on skin condition, your overall health, season changes and many different external factors can vary how effective it may be. If you are still concerned prior to use, please try a batch test on the inner part of your arm to see how it responds.

Q4 I have problems with sunspots and wrinkles. Should I still use QuSome Lotion?

The concept for QuSome Lotion is to prepare an environment on the face to easily pass through the surface layer. As we age, sunspots and wrinkles start to become more visable. Underneath the surface layer, the same problems are occuring as we age. QuSome Lotion targets what isn’t visable beneath the surface layer such as sunspots, wrinkles, dryness and pore related issues. It is multifunctional lotion that can be used for many different issues for the skin.

C serum

Q1 Is there any precautions I should take while using C serum during the day?

When using C serum during day, please regularly apply sunscreen afterwards.Any area with concerns of dryness, please apply a lesser amount than recommended.

Q2 When applying C serum, I feel a warm sensation. Is that a indication of not matching my skin?

C serum has a ingredient named propylene glycol (PG). Moisture from skin and other skincare products causes a reaction to create a warm sensation.The warm sensation is felt by everyone, please feel free to continue using the product.

Q3 Treatment for sunspots, which product will create better results? C serum or QuSome White Essence?

C serum can be used as peel which rapidly promotes the skin turnover rate. QuSome White Essence can help block areas with trouble of ultraviolet rays. Depending on what care you desire, please select accordingly.

Q4 I opened a brand new C serum and started to use it. After 1 use, the tube became flat and indented. Was the proper amount filled?

When opening a C serum, the air inside the tube escapes. The escaped air causes the tube to flatten and creates an indentation. All b.glen products are strictly measured by weight during the filling process. We promise the filled amount is the same as displayed on the product.

QuSome Moisture Gel Cream

Q1 What is the difference between the new and the old version?

While maintaining the old version "improvement of the skin’s own ability to generate moisture and water storage" and a refreshing feeling of use, the upgraded new version adds new functions of "beautiful skin bacteria breeding" and "improving rough skin".

Q2 I pressed the pump but the cream did not come out. Does the container not work?

To ensure quality, this product uses an 【airless container】 that isolates the air and does not need to be touched. The container may not be squeezed out at first. Please try the following methods.

●About product storage
Please keep the product upright.
When using it for the first time, it will be more difficult to squeeze out the cream if the temperature is too low. Please try again after putting it in a warm room for a while.

●About use
Before use, tap the bottom of the product on the palm of your hand several times. When pressing the pump, keep it as upright as possible.

※Please press several times until the cream is squeezed out.

If you still cannot use it after trying the above methods, please contact us.

Q3 Can I use it even if I have acne?

Acne is caused by dry skin and the corneum becoming thick and hard. This causes the pores to close and causes acne. Especially adult acne, it is very important to keep the moisture level high. It does not effect acne scars and keeps your pores from drying out.

Q4 Why contains 2 kinds of compound ingredients?

The complex ingredients that strengthen the skin’s barrier function, and the complex ingredients that improve the bacteria on the skin’s surface, keep the skin in a healthy state.

Q5 What is the skin care effect of controlling bacteria on the skin’s surface?

Strengthen the skin’s moisturizing ability, barrier function, and maintain a stable and healthy skin condition.

Q6 Can the acne bacteria that cause acne be eliminated?

The acne bacteria is actually one of the indispensable common bacteria to keep the skin weakly acidic. Skin environment, diet, stress, etc. can cause acne bacteria to multiply and cause skin problems. If the acne bacteria are over-killed will make skin tend to be alkaline, the skin condition will become worse. Acne bacteria is maintaining healthy skin, the key is to maintain balance.

Q7 Can I use QuSome Moisture Gel Cream for wrinkled and sagging skin?

Healthy skin maintains weak acidity, which is the credit of the "beautiful skin bacteria". Problem skin tends to be acidic, which accelerates skin aging. The "beautiful skin bacteria" that keeps the skin in a stable and moisturizing environment, so please try QuSome Moisture Gel Cream.

Q8 What exactly are skin bacteria?

Human skin always has "skin resident bacteria" invisible to the naked eye. Representatives include "Staphylococcus epidermidis" which is considered beneficial. "Acne bacteria" belonging to opportunistic pathogens, and "Staphylococcus aureus" which is considered harmful. These bacteria maintain a balance with each other to keeping the skin’s moisturized and stable. Therefore, maintaining the balance of resident bacteria is one of the conditions for beautiful skin.