Clay Wash

Q1Can Clay Wash remove makeup?

We recommend washing QuSome NanoOff Cleansing to remove makeup covering the skin such as mineral and/or powder foundation.

Q2 According to other skincare companies, washing with foam is recommended. Which is more gentle to the skin, Clay Wash or foam?

Other face washes that create a lot of foam uses a lot of surfactant in their products. It dose wash away bacteria and dirt but it also washes away your bodies natural oils, disturbing the skins turn over rate. By washing off your natural oils, you may become more prone to dry and sensitive skin causing more problems in the future. Clay Wash dose not use any ingredients that create foam. Clay Wash leaves behind the natural oils and can be used for delicate skin.

QuSome Lotion

Q1 When comparing the conventional QuSome® to the Charged QuSome®, which is better?

Both technologies are gentle and effective, the emphasis between the two are in different areas. QuSome® has the ability to deliver essential ingredients to the depth of the skin. Charged QuSome® can pentrate more rapidly through the first barrier layer while still focuses on the barrier layer for a long peroid of time. As effective drug delivery system, both can be used to penetrate to the depths of the skin.

Q2 Can it be used for acne scars and craters too?

QuSome Lotion is designed to be used on any type of skin. If you have acne, first please try our Clay Lotion on the acne to promote moisture and hydration. Once the acne inflammation has calmed down, try using QuSome Lotion on sunspots, wrinkles, sagging skin, pores and dry areas because QuSome Lotion is also formulated to target those areas.

Q3 Can it be used on sensitive skin?

QuSome Lotion is designed to swiftly supply moisture, also to better the overall condition of your skin and to prevent any further skin troubles. Although depending on skin condition, your overall health, season changes and many different external factors can vary how effective it may be. If you are still concerned prior to use, please try a batch test on the inner part of your arm to see how it responds.

Q4 I have problems with sunspots and wrinkles. Should I still use QuSome Lotion?

The concept for QuSome Lotion is to prepare an environment on the face to easily pass through the surface layer. As we age, sunspots and wrinkles start to become more visable. Underneath the surface layer, the same problems are occuring as we age. QuSome Lotion targets what isn’t visable beneath the surface layer such as sunspots, wrinkles, dryness and pore related issues. It is multifunctional lotion that can be used for many different issues for the skin.

C serum

Q1 Is there any precautions I should take while using C serum during the day?

When using C serum during day, please regularly apply sunscreen afterwards.Any area with concerns of dryness, please apply a lesser amount than recommended.

Q2 When applying C serum, I feel a warm sensation. Is that a indication of not matching my skin?

C serum has a ingredient named propylene glycol (PG). Moisture from skin and other skincare products causes a reaction to create a warm sensation.The warm sensation is felt by everyone, please feel free to continue using the product.

Q3 Treatment for sunspots, which product will create better results? C serum or QuSome White Essence?

C serum can be used as peel which rapidly promotes the skin turnover rate. QuSome White Essence can help block areas with trouble of ultraviolet rays. Depending on what care you desire, please select accordingly.

Q4 I opened a brand new C serum and started to use it. After 1 use, the tube became flat and indented. Was the proper amount filled?

When opening a C serum, the air inside the tube escapes. The escaped air causes the tube to flatten and creates an indentation. All b.glen products are strictly measured by weight during the filling process. We promise the filled amount is the same as displayed on the product.

QuSome Retino A

Q1 Can I use this all day?

Yes, please utilize through out the day. Please make sure to apply sunscreen every time afterwards.

Q2 Can I use it as a spot treatment?

Yes, it can be applied only on troubled areas as well.

Q3 Can I use it around my neck and hands?

Yes, those areas can be applied. Again, UV rays promote aging through out the day. Please apply sunscreen afterwards.

Q4 Does it prevent future wrinkles?

Yes, by using it continuously, you could expect to maintain firmer skin.

Q5 Can you use it for wrinkles on your lips?

Lips is considered a mucous membrane. The barrier function is lower than other parts of the body. Please do not use on your lips.

Q6 For Retino A, what are the other benefits besides wrinkles?

It promotes a natural skin turnover rate and also helps store water in the skin.

Q7 How is it different from QuSome Moisture Rich Cream?

There are 2 types of Vitamin A formulated within QuSome Retino A. It can rapidly show its effectiveness in pinpointed areas. QuSome Moisure Rich Cream is formulated for the entire face and creating a base for the skin.

Q8 Is there any negative effects if used continuously?

We have designed it to be used without any strain on your skin. If you are worried about the outcome, please observe your skin on a daily basis during use.

Q9 Can pregnant women use it too?

Yes, you can use it. Generally it is said that skin conditions are likely to change during pregnancy/lactation. Although ingredients that you were use to prior to pregnancy may become more sensitive during pregnancy/lactation. If you are concerned about using new cosmetics, we recommend that you consult a doctor in advance.

Q10 Is it possible to combine with medicine or common Retinol products from the market?

Depending on the concentration of retinol and skin symptoms, consult your doctor regarding combination usage.

Q11 In what order should I use if I am using a "All in One" product?

Within most "All in One"products have a toner formulated within. Please use QuSome Retino A after the "All in One" product.

Q12 Is it okay to use after peeling?

When using b.glen peeling products or during other treatments, your skin is more prone to sensitivity. While observing your skin, please test a small amount first. Consult with a doctor or an esthetician if there are further concerns.

Q13 Can I use QuSome Retino A with QuSome White 2.0?

When using together, we recommend that you use it separately from morning and night to avoid unnecessary strain on your skin. QuSome White 2.0 is formulated for use only at night. When using QuSome Retino A, please use in the morning and use QuSome White 2.0 at night. By chance if you feel any type of irritation, please observe the area and use a lesser amount.

Q14 I have sensitive skin, can I still use this?

Depending on your skin condition, when first using the product may cause sensitivity. If you feel high sensitivity, please try using a lesser amount than recommended. If high sensitivity continues, please stop using the product and consult a doctor.

Q15 I opened a brand new QuSome Retino A and started to use it. After 1 use, the tube became flat and indented. Was the proper amount filled?

When opening a new QuSome Retino A, the air inside the tube escapes. The escaped air causes the tube to flatten and creates an indentation. All b.glen products are strictly measured by weight during the filling process. We promise the filled amount is the same as displayed on the product.

QuSome Moisture Rich Cream

Q1 What is the difference between the new and the old version?

Compared with the old version that focus on the "skin regeneration rhythm", the new version greatly improves the "anti-aging effect※1" and improves the skin’s "stress※2". While highly moisturizing, it actively cares for mature skin.
※1 Age-appropriate care methods ※2 Caused by dryness

Q2 I pressed the pump but the cream did not come out. Does the container not work?

To ensure quality, this product uses an【airless container】 that isolates the air and does not need to be touched. The container may not be squeezed out at first. Please try the following methods.

●About product storage
Please keep the product upright.
When using it for the first time, it will be more difficult to squeeze out the cream if the temperature is too low. Please try again after putting it in a warm room for a while.

●About use
Before use, tap the bottom of the product on the palm of your hand several times. When pressing the pump, keep it as upright as possible.

※Please press several times until the cream is squeezed out.

If you still cannot use it after trying the above methods, please contact us.

Q3 Can I use this in the morning?

Yes, it can be used in the morning and at night. It is a high quality moisture cream.

Q4 What kind of skin is QuSome Moisture Rich Cream suitable for?

A high-performance moisturizing cream suitable for all skin types. It is suitable for those who want to improve of mature skin, to keep the skin healthy, and strengthen moisturizing.

Q5 Can 20-year-olds also use it?

In daily life, regardless of age, skin is exposed to ultraviolet rays and oxidation. These cause dryness, which makes the skin rough, which is also one of the causes of aging. Keep your skin moisturized with a good foundation. It is not easy to cause skin troubles even if you get older. Please try QuSome Moisture Rich Cream.